Lynsey Lowe Counselling, Psychotherapy, Mindfulness & Training Nottingham

The personal data I collect will include the data on the contact information form, which I will use to contact clients when appropriate. Names, telephone number and email address will be saved as a contact (but without identifying clients) in my mobile devices.

In addition, I am required by my professional indemnity insurance and the ethical code under which I work to keep a record of our work together. This record will include client history as self-reported, and a brief note from sessions to ensure that I am able to reflect on and evidence the work done together.

I will therefore process the personal data of clients based on their consent, and as part of a legitimate business interest to ensure that I work professionally and ethically.

Data which is handwritten or printed (or which is provided by clients such as notes they have made or a GP’s letter) will then kept in a locked filing cabinet in my office, which is also locked. Any digital data will be on my password protected laptop and the documents will be password encrypted.

Clients have a right to request access to their records at any time, and this will be provided within 30 days. They have a right to ask for data to be erased at any time, although in the case of session notes I have a right to maintain these to meet my ethical and professional obligations.

Any breach of these regulations can be reported to the Information Commissioner’s Office.

Data will be destroyed after 7 years following the end of our therapeutic relationship, unless an alternative is agreed with an individual client.

I will only use this information for the purpose for which it was collected and it will not be shared, unless falling within a reason to breach confidentiality as detailed in our contract.

Clients are provided with this information at an initial meeting and provided with a summary in the contract agreed with them. If they have any questions or concerns they are encouraged to ask.


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